Refund Policy

We want you to buy a pass only once you know Iceberg Player works for you — which is exactly what the free trial is for.

Try before you pay

Every device gets a 30-day free trial. During the trial you can add your own playlist and confirm the app plays your channels on your device. We recommend fully testing during the trial before purchasing a pass.

Refund window

If you buy a pass and it does not work through no fault of your own, contact us within [14] days of purchase and we will help troubleshoot or, if we cannot resolve it, issue a refund for that pass.

We generally cannot refund where:

• the issue is with your own IPTV/content provider, playlist, or internet connection (not the app);
• your provider’s subscription expired, was blocked, or changed;
• the request is made well after the window above, or after substantial use following the free trial; or
• the pass was bought in breach of our Terms.

Your legal rights

Nothing here limits any statutory rights you have as a consumer under the laws of [your country/region] (for example, EU/UK consumer rights for digital purchases).

How to request a refund

Email contact@icebergplayer.app with your device MAC and the PayPal transaction reference. Approved refunds are returned to your original PayPal payment.

This document is a plain-language template, not legal advice. Adjust the window and terms to your business and local consumer law.